We have compiled a list of helpful ANSWERS to the QUESTIONS we are asked most frequently!
We are constantly updating this information, so that the quality provides the most assistance to our Members. If you notice something that needs attention, please give us a heads up!
From a Shop’s Page, you may open a Support Ticket with the individual Vendor’s Shop!
Please attempt to address any and all concerns, issues, or questions you may have with the Shop Vendor first, before making an inquiry with us regarding a product or service.
NOW Featuring LIVE CHAT!!
Our LIVE CHAT Widget is located in the bottom-left corner of the Platform!
Easily ask questions, get assistance AND Technical Support!
We have an arsenal of innovative of tools available at our fingertips to help you!
We are available during normal business hours to provide assistance to Vendors & Customers alike!
We are here to help you!
So, if you EVER run into trouble, simply let us know! And we will do our very BEST to help!
NEW Ticketing System
If your issue is simple, often we can resolve it over LIVE CHAT!
However, unfortunately some issues are more complicated solve.
In these cases, we OPEN a Support Ticket in our NEW Ticketing System to get it to our Engineers so that they can take a closer look into the issue you’ve brought to our attention. This feature helps us to provide the latest in Technical Support to our Members!
Use Available Resources!
We are in the process of expanding our Library of Artist Resources to support YOU!
Includes tutorials to visually demonstrate how-to perform various tasks on the site!