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FAQS

Answers to FAQS

Suggestions

QUESTION: How can I leave feedback?

ANSWER: Our Voice of the Community Page has various ways that our Members can leave us feedback to help improve the experience of our Members. Currently, from the Voice of the Community Page, you can post Reviews & Testimonials about how Makyn.me has helped you, offer Suggestions to make improvements, or take one of our brief Surveys to aid us in our endeavor!

QUESTION: I would like to add a category, but I don't see one that is applicable to my product or service - can I make a category suggestion?

Product & Service Purchase Questions

QUESTION: How do I contact a Seller?

ANSWER: On the Artist/Seller Shop Page, there are two (2) ways to contact the Artist/Seller to ask questions or open tickets about concerns you may have.

1: Get Support Button located in each Shop Page, or
2: Contact Vendor from Contact Vendor Widget located on left side of each Shop Page

See images below.

Memberships

QUESTION: Do I need to register to purchase products from the Artist's Marketplace?

ANSWER: Yes, you may register for a customer account at any time - even during checkout!

QUESTION: How do I sign up to be a Seller/Vendor?

ANSWER: In the Top Menu, Sign In. Check your email and follow the link to activate your account.

IMPORTANT: If you have a few minutes, walk through the Vendor Wizard to Set up YOUR billing address and payment information so that if you sell something we can pay you!

After you register your account then you may select the subscription plan that BEST suits your needs!

QUESTION: As an Artist/Seller, should I obtain a business license?

ANSWER: Yes, you should.
If you are selling, then you need to apply for a business license in order to legally retail your products - that includes online retail.

Under the "Resources" Menu Tab, we provide helpful guidance

To assist our Artist/Sellers in obtaining the necessary licenses.

Click the button below to learn more!

QUESTION: How do I sign up to be a Customer?

ANSWER: In the Top Menu, click "JOIN" and register as a customer. Input your information, and then an email is to the email address used during sign-up. Follow the link within the email to activate your account.

QUESTION: Can I change my Username?

ANSWER: No, choose wisely. After a Username is selected, you are unable to change it.

QUESTION: May I get a refund for my Shop Subscription?

ANSWER: We issue refunds for Shop Subscriptions on a case-by-case basis.

QUESTION: May I perform refunds on transactions in my Shop?

ANSWER: Yes. Shops are able to offer returns and refunds.

QUESTION: How do I cancel my account?

ANSWER: We would be sad to see you go, but if you click the link below it will take you to the Cancellation Page.

QUESTION: My subscription has expired, what should I do?

ANSWER: If it hasn't been longer than 7 days since your subscription expired then your products should be in draft mode. Easy to fix and make them go live again. Simply renew your subscription, by clicking the button below to get started!

Login & Password

QUESTION: How do I change my password?

ANSWER: There is a nifty link in the Top Menu on the Web. If you are visiting the mobile version it's under the "Home" Menu Tab. Or simply click the button below!

Payment

QUESTION: What payment methods are accepted?

ANSWER: As sellers/vendors you are equipped with the latest & most advanced payment gateways available, which will allow you to perform your transaction with ease! You may accept most major credit and debit cards through your Shop using the various payment gateways that we provide!

Customers may pay with:

  • PayPal Payment Gateway
  • Square Payment Gateway
  • Stripe Payment Gateway

These Payment Gateways enable our Artists to perform their electronic transaction for a small merchant fee. In return, they provide secure methods to accept most major credit & debit cards being used in the market today, including MasterCard, VISA & MORE!

QUESTION: What payment methods are used to PAY me?

ANSWER: We pay our Vendors with Stripe.

When you Registered/Signed Up for an account and verified your email address, if you followed the link you were taken to a Wizard to assist you with setting up how you get paid. If you skipped it, that's okay! We have provided a button below to help you navigate to the settings so that you may input the appropriate information so that we can ensure you get paid for all transactions!

QUESTION: As an Artist/Seller, how will I get paid for the products or services that I sell?

ANSWER: Payment gateways like Stripe and PayPal allow our Artist/Sellers to receive payment for the goods sold in our Marketplace, and charge a nominal fee to perform the service.

Merchant fees, simply put, are the cost of performing online credit & debit transactions electronically.

Artist/Sellers receive 100% of the purchase price, minus the Merchant fees.

THERE ARE NO OTHER FEES FOR LISTING OR SELLING PRODUCTS!!

Taxes

QUESTION: Who is responsible for collecting and paying sales & use tax?

ANSWER: The Artist/Seller is responsible for all tax liability that results from sales that are transacted on Makyn.me.

Fees

QUESTION: What fees does Makyn.me charge for selling Products or Services?

ANSWER: FREE Members who do not Subscribe to our Services are charged an 5% fee on ALL Transactions, additional merchant fees are subtracted, and are responsible for all sales and use taxes.

Artist Shop Subscribers are only responsible for paying merchant fees and sales and use tax.

Email Communications

QUESTION: How do I receive emails from Makyn.me?

ANSWER: We send communications to the email address that Members sign up with. You will receive your first email, beginning with when Registration is received.

QUESTION: Is there a way to opt-out of receiving emails?

ANSWER: You may opt-out of certain emails such as our Artist Spotlight Newsletter or offers.

However, while you are a Member, you may not opt out of necessary communications from Makyn.me.

These communications are expressly for the purpose of providing Membership Benefits & Services. The issue addressed may be a simple reminder that your Subscripton is expiring, but may be more important such as correspondence about a product/service/shipment. Other things that we may contact you about include (but are not limited to) necessary communications regarding Complaints, Conduct, Membership, Orders, Policies, Purchases, Shop(s), Support Tickets, and/or the Terms of Service or Privacy Policy of Makyn.me.

Cookies

QUESTION: What are cookies?

ANSWER: A cookie is a tiny bit of data generated by a website. This information is saved by your web browser. Its purpose is to remember information about you.

While cookies serve many purposes, they are generally used to store information for a specific site in order to improve functionality & user experience, such as remembering your username & password or items you've saved in your Wishlist! For more information about Cookies, please view our Cookie Policy!

QUESTION: Does Makyn.me use cookies?

ANSWER: Yes, Makyn.me collects information during your visit to our website through the use of cookies. We use these cookies for a variety of reasons, most commonly to distinguish you from other users of our websites and to help us compile aggregate statistics about usage of our websites. We also use cookies to help us provide you with a positive experience when you browse our website, help improve our content, and to personalize your visit. Your personal data will be also used to process your order, support your experience throughout this website, and for other purposes described in our Privacy Policy.

QUESTION: May I opt out of non-necessary cookies?

ANSWER: Yes, please refer to our Cookie Policy & our Privacy Policy.

Both legal documents are located in the footer of our Site.

Shipping & Insurance

QUESTION: What can I do if my purchase doesn't arrive when I expected it to?

If you have not done so, we STRONGLY recommend contacting the Artist Member FIRST by opening a Support Ticket through the specific Artist/Seller's Shop Storefront. This will help to determine the cause of the delay & whether it is cause for concern.

If it has been fourteen (14) days since your parcel was shipped, you can contact us & we will do our best to help.

QUESTION: I don't see a Shipping Option that suits me. Is there a way to select or create a different Shipping Class?

ANSWER: Yes. If you visit your Artist's Dashboard under Shipping you will see the following option available.

Clicking the link depicted above will take you to another panel which will allow you to input custom shipping classes & options required in order to suit the needs of your Shop.

QUESTION: As an Artist/Seller, it is wise to obtain insurance when shipping my handmade product?

ANSWER: Yes.

We highly recommend that as an Artist/Seller that you protect your hard work.

In the unlikely event that loss, damage or theft of your shipment occurs your customer will not be pleased.

Purchasing insurance can help to mitigate any possibility of loss.

Simply tell the shipping service the total amount the product has sold and include the shipping cost.

QUESTION: Is Makyn.me responsible for shipping products?

ANSWER: No. We do not have a fulfillment center to handle shipping & warehousing products. Our Artist/Sellers handle every aspect of creating the products for sale on our Site as well as the packaging & shipment of sold goods.

QUESTION: Why doesn't Makyn.me offer FREE SHIPPING on Products?

Unlike many other platforms, we do not give our Artist/Sellers a headache trying to figure out their cost of goods sold to account for the price of shipping, which we feel often unnecessarily inflates the cost of purchases made by Customers, helping prevent high prices which may be a deterrent preventing the Artist from selling their work.

We do not require that Artists/Sellers participate in a Free Shipping program. Artists/Sellers may offer Free Shipping at their discretion should they choose to offer it.

QUESTION: What can I do if a Seller does not ship my order?

ANSWER: Open a support ticket with the Artist/Seller. We suggest requesting a tracking number to look up the shipment & help you locate your package. If the package has been mailed, you may want to check with your local post office.

If the Artist does not respond to your inquiries, please contact us after a minimum of 24-48 hours has passed, then send an email to: support@makyn.me & we will reach out to the Artist Member on your behalf!

Please allow 24-72 hours for a response.

Acceptable Products & Services

QUESTION: What am I allowed to sell on Makyn.me?

ANSWER: You may sell handmade or handcrafted goods, digital arts & media, professional services such as bookings, commissioned or custom work, & resources.

Prohibited & Restricted Items

QUESTION: What types of items, products, or services are PROHIBITED on Makyn.me?

ANSWER: Due to restrictions there are various items which are not allowed to be shipped. Therefore we do not allow the sale of such products on our site.

Products that contain hazardous materials, any flammable or explosive materials and biological items such as any bodily fluids (ie blood). The sale of alcohol, tobacco, and firearms are prohibited.

Posts or content that contain hate speech or discriminatory statements will not be tolerated and may be grounds for removal. Basically, if your words could negatively reflect on the whole of our organization chances are you are going to be removed.

While many things are considered "Artistic" in nature, Members may not list goods or products that are pornographic, contain illicit or illegal substances, or are outright violent in nature.

Services that are not professional in nature. For example, there should not be any unlicensed massage therapists offering to perform work on the site.

If you, as a Member, notice a listing/post which has been prohibited on this site, please report it below so that we can remove it.

Support

QUESTION: How do I open a Support Ticket with an Artist/Seller?

ANSWER: Visit the Artist/Sellers Shop Page. To simply this, you can search for the Shop Name in our Shops List.

Click the "Get Support" Button located in every Shop to Open a Ticket with the Artist/Seller responsible for the Shop in order to get direct answers to your questions!

Click the "Get Support" Button located in every Shop to Open a Ticket with the Artist/Seller responsible for the Shop in order to get direct answers to your questions!

QUESTION: How do I check my Open Support Ticket?

ANSWER: To check your Open Support Tickets as a Benefactor/Buyer go to Benefactor/Buyer Account> Support Tickets.

QUESTION: A Customer opened a Support Ticket with my Shop, how do I access it?

ANSWER: To check your Support Tickets as an Artist/Seller, go to Artist Dashboard> Support Tickets.

Code of Conduct

QUESTION: What does Makyn.me expect of it's Art Ambassadors?

ANSWER: We encourage our Members to exhibit a level of courtesy, decency, professionality & respect toward each other.

For more information about how we expect our Members

QUESTION: What if an individual is not acting in accordance with the Code of Conduct? Is there anything that I can do?

Lodge a Complaint

QUESTION: When can I make a complaint against a Vendor/Artist?

ANSWER: You can file a complaint with Maykn.me if 14 days have passed since the order was placed.

QUESTION: What can I do if a Seller does not respond to my questions?

ANSWER: We expect our Artist/Seller Members to maintain open lines of communication in order to address issues that come up with products or services.

If you have opened a ticket with the Artist/Seller - and have not received a response within 24-72 hours you can open a ticket with us and we will look into the situation.

Repeated offenses may result in removal of the Artist/Seller Member.

QUESTION: What happens if a complaint is lodged against me?

ANSWER: We try to give the benefit of the doubt. If a complaint is lodged against an Artist/Seller we will try to speak with you to correct the situation & prevent future problems. If there is still an issue after we attempt to resolve the situation, the parties are unwilling to come to terms through our arbitration, or are unable/unwilling to take steps to correct the situation, then we typically will remove the offending Member. But we do not remove Members without investigating the circumstances.

Digital File & Image Requirements

QUESTION: What are the dimensions of the shop banner?

ANSWER: The ideal size for your shop banner is 1900px x 300px.

QUESTION: What size image is the main image in the product gallery?

ANSWER: 600px uncropped.

QUESTION: What size is the thumbnail image in the product catalog of the Artist's Marketplace?

ANSWER: 300px, cropped in a 1:1 ratio.

QUESTION: What is the largest size file that I can upload?

ANSWER: Currently, 1,000,000kB = 1 GB.

QUESTION: What types of digital files can be shared or sold on Makyn.me?

ANSWER: You may upload the following file types: .jpg/.jpeg, .mp3/.mp4, .doc, .pdf, .gif, .png, .zip,. rtf, .wav, & .wma files.

Listing & Posting Requirements

QUESTION: What are Makyn.me's Listing Requirements?

ANSWER: Any content, products or services MUST BE Creative-Driven! YOU MUST be the Creator of any Content, Products or Services that you post!

You MAY post: Original Art, Handmade or Handcrafted Work; Digital Designs & Media, such as Images, Music & Videos; Professional Services, like Bookings, Commissioned & Custom Work; Modern Literary Arts Posts; Creative-Driven & Supported Documents, (e.g. eBooks, Printed Materials, Adult Coloring Books, Children's Books, Comics.; Prints of YOUR Originals;

If you are offering a Professional Services that requires a certification or license in order to perform the service associated with your profession, you should place a digital copy of that document in your Portfolio for Members to view.

Platinum Members who are offering Commissioned or Custom Work for a Benefactor Member should not charge more than half of the estimated cost of the work to be performed, with the remainder at the completion of order & shipment of product.

SEE PROHIBITED & RESTRICTED CONTENT, PRODUCTS & SERVICES in the Footer.

YOU AGREE TO ABIDE BY THE VARIOUS TERMS & POLICIES POSTED ON THIS SITE.

MUST COMPLY WITH ALL LOCAL, STATE, FEDERAL & INTERNATIONAL LAWS! NO MASS PRODUCED ITEMS! NO COMMERCIAL ITEMS!
DO NOT INFRINGE UPON THE INTELLECTUAL RIGHTS OF OTHERS.
POST ONLY YOUR OWN CONTENT, PRODUCTS or SERVICES!

Makyn.me Mobile App

QUESTION: Does Makyn.me have a Mobile Application in the Android Marketplace or the App Store?

ANSWER: Yes! The Makyn.me App is currently available in the Google Play Store!
We are currently working on creating a Mobile Application for the Apple Store.

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