Buy & Sell Handmade!

FAQS

Quick-Click Topics

Click on the FAQs topic  you are interested in learning more about, and it will direct you there!

If you don’t see the answer to your question on our FAQs page please open a LIVE CHAT (located in the bottom-left corner of your window) to pose your question to one of our helpful Team Members!

Community Guidelines

By using Makyn.me you agree to our Terms & Conditions, located in the footer of every page.

Our Privacy Policy is posted and tells users how we use the data that we collect. We use cookies on the site to improve user experience. You may Manage the Cookie Preferences at any time using the button just above the footer. 

Additionally, Members agree to abide by the Makyn.me Community Guidelines and adhere to the Prohibited & Restricted Products when listing items in the Artist’s Marketplace or posting content anywhere in the Community or while on any part or portion of the Makyn.me Platform.

REPORT anything against our posted policies!

Registration

Yes. This helps to make for a far better shopping experience, allowing users to save products & services to their cart as well as follow favorite shops & create a wishlist! 

For this reason, we require our customers to register for an account to be able to make purchases of products or services through the Artist’s Marketplace. 

Click the HERE or use the link in the TOP MENU titled Join as a Vendor | OPEN SHOP

Watch this quick video about the registration process! It takes less than 2 minutes!

Then, check out our QUICKSTART VENDOR GUIDE to learn more about the platform!

We welcome you to the Makyn.me Community!

If you have any questions, simply open a CHAT with one of our knowledgable

Yes. As a community of Artists & Crafters it is of the utmost importance that we keep the Artist’s Marketplace as a haven for creative-driven products & services, specifically handcrafted & handmade work.

We have recently expanded to include art & crafting supplies!

Please help us keep it that way!

Report any potential commercial, mass produced items! 

All products & services listed in the Artist’s Marketplace must be handmade, hand-altered, or hand-assembled by you (or your employees). 

Makyn.me NOW ALLOWS Artists & Creatives to sell Art & Craft Supplies! This includes resale, however, items must be unopened & in their original packaging. Please note that Art & Craft Supplies MUST BE categorized appropriately!

Makyn.me prohibits the posting of other types of commercial, mass-produced items, or the re-selling of items that may be handmade – but which you did not design or make yourself, are not permitted in the Artist’s Marketplace.

Vintage & collectibles are NOT eligible to be sold in the Makyn.me Artist’s Marketplace.

If you discover a product or service which does not meet our guidelines, please report the item immediately, using the convenient reporting tools provided.

Any content, products or services MUST BE Creative-Driven! YOU MUST be the Creator of any Content, Products or Services that you post!

The only exception to this is the resale of unopened art & craft supplies.

You MAY post: Original Art, Handmade or Handcrafted Work; Digital Designs & Media, such as Images, Music & Videos; Professional Services, like Bookings, Commissioned & Custom Work; Modern Literary Arts Posts; Creative-Driven Virtual & Digital Products (e.g. eBooks, Printed Materials, Adult Coloring Books, Children’s Books, Comics, Prints of YOUR Originals.

If you are offering a Professional Services that requires a certification or license in order to perform the service associated with your profession, you should place a digital copy of that document in your Portfolio for Members to view.

Offering Commissioned or Custom Work for a Benefactor Member should not charge more than half of the estimated cost of the work to be performed, with the remainder at the completion of order & shipment of product.

SEE PROHIBITED & RESTRICTED CONTENT, PRODUCTS & SERVICES in the Footer.

YOU AGREE TO ABIDE BY THE VARIOUS TERMS & POLICIES POSTED ON THIS SITE.

MUST COMPLY WITH ALL LOCAL, STATE, FEDERAL & INTERNATIONAL LAWS! NO MASS PRODUCED ITEMS! NO COMMERCIAL ITEMS!
DO NOT INFRINGE UPON THE INTELLECTUAL RIGHTS OF OTHERS.
POST ONLY YOUR OWN CONTENT, PRODUCTS or SERVICES!

We highly recommend that you review our Prohibited & Restricted Content, Products, & Services page & our Community Guidelines!

Due to restrictions there are various items which are not allowed to be shipped. Therefore we do not allow the sale of such products on our site.

Products that contain hazardous materials, any flammable or explosive materials and biological items such as any bodily fluids (ie blood). The sale of alcohol, tobacco, and firearms are prohibited.

Posts or content that contain hate speech or discriminatory statements will not be tolerated and may be grounds for removal. Basically, if your words could negatively reflect on the whole of our organization chances are you are going to be removed.

While many things are considered “Artistic” in nature, Members may not list goods or products that are pornographic, contain illicit or illegal substances, or are outright violent in nature.

Services that are not professional in nature. For example, there should not be any unlicensed massage therapists offering to perform work on the site.

If you, as a Member, notice a listing/post which has been prohibited on this site, please REPORT it!

Yes. We have made certain exceptions to the types of items that can be sold, such as digital downloadable items and patterns, however these must be properly categorized as such. 

We recognize that books published & music produced are Creative-Driven works!

If you created it & own the respective rights to the work then we support your right to offer it on our Platform!

Yes, However, it is important to carefully read through our Prohibited & Restricted Content Policy to ensure that your posts, products, and services remain within our Community Guidelines

Yes!

We are EXCITED TO ANNOUNCE that we recently opened the Artist’s Marketplace to listing products that will benefit our Creatives! Specifically, art & craft materials & supplies!

This includes the sale of unopened arts supplies, crafting materials, arts-related furniture or furnishings such as an easel.

Items which have no arts-related value will be removed.

Art Supplies & Craft Supplies must be categorized appropriately.

Subscription Shop Services

During business hours, click on the LIVE CHAT icon in LIVING CORAL COLOR floating on the left side of the screen. This will immediately connect you with a knowledgable Makyn.me Representative, who can best answer any questions you may have!


In the event that you try to reach us after hours, Live Chat may not be available. If this this the case, the best way to contact us with your questions is by email at support@makyn.me.

Go to OPEN SHOP

1. Select a Shop

2. Enter your email.

3. Check your email and enter the 6-digit verification code that was sent to you.

4. Complete Registration.

5. Enter the requested information about your Shop into the Vendor Wizard to quickly set up your Store with ease!

Customers may change their password here: Login/My Account > Edit Account

Vendors may change their password here: Dashboard > Profile > Personal

We would be sad to see you go, but if you would like to cancel your subscription, you should do so from the Artist’s Dashboard. 

Contacting a Shop/Vendor

Message the Shop Vendor. 

Open an inquiry about a product or service. 

Send a friend request and direct message/private message a Creative.

Checking Open Support Tickets & Shop Refunds

As a Vendor: To check your orders go to the Main Menu> Dashboard > Orders

As a Customer: Check your orders by going to Login/My Account > Orders

A customer may only open a support ticket regarding purchases from the My Account > Orders page. 

All other questions should be directed to Vendors via Message or Inquiry BEFORE purchase!

Go to the Dashboard > Support to view open & previously closed tickets for your Shop’s Customer Support.

Yes. In general, Shops are capable of offering refunds at the Shop Owner’s discretion – when they meet the Shop’s Policies regarding returns or exchange.

Please carefully read each Shop’s policies before purchasing!

Makyn.me is NOT RESPONSIBLE for refunds for products or services sold on the Makyn.me Platform or through the Artist’s Marketplace. 

Becoming a Vendor & Vacation

See our QUICKSTART VENDOR GUIDE for Detailed Instructions on how to become a Vendor.

1. Select your Shop type.

2. Input email address.

3. Check your email for a 6-digit verification code.

4. Complete Registration.

5. Input basic shop information into our Vendor Wizard. 

MAIN MENU > DASHBOARD>  SETTINGS> Vacation Mode

If you will be unavailable for any reason and unable to accept & ship orders for your Shop, it is advisable to put your Shop on “Vacation.”

This will help prevent any unnecessary issues while you are away, whether for business or pleasure.

Digital File & Image Requirements

We recommend 300px by 300px.

Although the information box suggests a minimum of 150px by 150px, however this image size is not large enough to be picked up by some social media channels when sharing. It will properly resize a 300px by 300px image accordingly.

The ideal size for your Shop Banner is 1200px x 300px.

The ideal size for your shop List Banner is 520px x 250px.

300px x 300px.

Thumbnails will be cropped into a square with a 1:1 aspect ratio.

You must have created the digital file/image yourself. 

You may upload the following file types: .jpg/.jpeg, .mp3/.mp4, .doc, .pdf, .gif, .png, .zip,. rtf, .wav, & .wma files.

Makyn.me Fees?

We have done our best to shield Artists from excessive fees and fees in general. Makyn.me is similar to a CO-OP where our members are our focus & comprise our community. We believe participation is key. This type of business model and helps keep the platform running for the benefit of everyone. 

There are three factors that determine fees on the Makyn.me platform.

  1. Merchant Fees – PayPal & Stripe charge a fee of 2.99% + $0.30 per transaction.
  2. Sales & Use Tax – Shop Owners bear sole responsible for remitting sales & use taxes collected from the customer. Taxes are charged based on the best information available and based on the location the end-customer receives the good(s) and/or service(s).
  3. Membership Type of membership selected by the Shop Vendor. Makyn.me offers two (2) types of Membership: 
    • FREE Membership & Shop: Members who do not Subscribe to our Services are charged a 1.99% fee on ALL Transactions. Merchant fees (typically 2.99%+$0.30) are subtracted.
    • Subscription Shop:
      • There are ABSOLUTELY NO LISTING FEES to post items!
      • NO COMMISSIONS CHARGED WHEN ITEMS SELL! Subscription Members DO NOT pay the 1.99% fee per transaction that Free Members pay! This helps Subscription users to retain more profits from their creative efforts & endeavors. All profits go to the Shop Owners minus typical merchant fees, 2.99%+$0.30 per transaction.

Yes! Our Subscription Plans offers Commission FREE sales on all items listed!

However, Payment gateways like Stripe and PayPal, which allow our Artist/Sellers to receive payment for the goods sold in our Marketplace DO charge a nominal fee to perform the service! These fees are charged by those merchant services, not Makyn.me.

Merchant fees, simply put, are the cost of performing online credit & debit transactions electronically. Learn MORE!

Taxes collected from the customer must be remitted. However, the customer pays this fee.

Artist/Sellers who have a SUBSCRIPTION SHOP receive 100% of the purchase price, minus the merchant fees.

THERE ARE NO OTHER FEES FOR LISTING OR SELLING PRODUCTS FOR SUBSCRIPTION SHOPS!!

View Shop Pricing Tiers HERE

FREE SHOP – 20 items/month

SILVER SHOP – 50 items/month

GOLD SHOP – 100 items/month

PLATINUM SHOP – 200 items/month

TITANIUM SHOP – UNLIMITED items/month

AND there are never any listing fees!

The easiest way to see the difference between the shops is to COMPARE the Shop Tiers.

With the Artist Shop Subscriptions, there are NO Commissions charged when items sell. Thus, our Shop Subscribers pocket 100% of the profits from sales!

With the Free Shop, you are charged 3% commission fee charged on sales.

AND – there are NEVER ANY LISTING FEES!

Merchant Services

Each individual Merchant Service (PayPal, Stripe) has it’s own electronic transaction fees associated with the cost of doing business. Each Vendor agrees to these terms in order to sell their work.

We are not responsible for the Merchant Fees and receive no proceeds from them. Please review the Terms & Conditions of each applicable Merchant Service for more details.

As sellers/vendors you are equipped with the latest & most advanced payment gateways available, which will allow you to perform your transaction with ease! You may accept most major credit and debit cards through your Shop using the various payment gateways that we provide!

Customers may pay with:

  • PayPal Payment Gateway

  • Stripe Payment Gateway

These Payment Gateways enable our Artists to perform their electronic transaction for a small merchant fee.

In return, they provide secure methods to accept most major credit & debit cards being used in the market today, including MasterCard, VISA & MORE!

Our Vendors receive payment with either PayPal or Stripe. 

Check your Payment Settings to verify for accuracy. 

Insurance & Shipping

Yes.

We highly recommend that as an Artist/Seller that you protect your hard work.

In the unlikely event that loss, damage or theft of your shipment occurs your customer will not be pleased.

Purchasing Shipping Insurance can help to mitigate any possibility of loss.

Simply tell the shipping service the total amount the product has sold for and include the cost for insurance in the shipping cost.

Check any shipping details that the Shop provided. Some items, if coming from another country could be held up by Customs. And other times, may be misplaced. It is always a good idea to request tracking information, where available. 

If you have not done so, we STRONGLY recommend contacting the Artist Member FIRST by opening a Support Ticket. This will help to determine the cause of the delay & whether it is cause for concern.

If it has been fourteen (14) days since your parcel was shipped, you can contact us & we will do our best to help.

Yes. If you visit your Dashboard under Shipping, you must set Shipping Methods for each zone that you wish to enable potential customers to purchase from.

We recommend Flat Rate because there are many options available – including free shipping. From there you will be able to input custom shipping classes & options required in order to suit the needs of your Shop.

No. We do not require that Artists/Sellers participate in a Free Shipping program. Artists/Sellers may offer Free Shipping at their discretion should they choose to offer it.

Although in Shipping Options, Vendors may select Free Shipping, Local Pickup, or Flat Rate. 

IT SHOULD BE NOTED: THESE OPTIONS ARE GLOBAL SHOP OPTIONS, FREE SHIPPING SHOULD NOT BE ENABLED unless ALL OF YOUR SHIPPING is free of charge!

Additionally, YOU MAY NOT FALSELY CLAIM YOU ARE OFFERING FREE SHIPPING & THEN INCLUDE SHIPPING IN THE PRICE! THIS IS A DECEPTIVE BUSINESS PRACTICE!

  1. Go to Dashboard > Shipping
  2. Check the BOX to Enable Shipping.
  3. Select the Processing Time.
  4. Select Shipping by Zone.
  5. Select “Add Shipping Method” below any Zone that indicates “No Method Found.”
  6. Select “Flat Rate” for each Zone you wish to Ship to.
  7. Then click “Edit Shipping Method” under Flat Rate.
  8. Set your zip/post code.
  9. Then click “Add Shipping Method
  10. Input a cost for each Shipping Class.
  11. The last step is to associate the Shipping Class you just set up with each product and service in your Shop’s Catalog.
  12. Customers may now checkout and purchase your Shop’s products!

Business License & Tax Questions

As the recipient of all taxes received, the Artist/Seller is also responsible for all tax liability that results from sales that are transacted on Makyn.me until we reach NEXUS in a particular State. At such a time, we will begin collecting sales tax and remitting it on behalf of our Vendors. 

 

ANSWER: No, not at this time. In the future, we may.

However, for tax purposes you may look at the Shop Dashboard Reports and obtain the year-end information for tax reporting purposes. All US citizens and resident aliens are required to fill out a W-9 when earning additional income.

Your W-9 is used to report your earnings and send the necessary tax forms come tax season where eligible. We utilize Paypal & Stripe to compensate artists for monthly earnings. As an online payments processor, they are required to furnish, directly to the IRS, payment information on artists we pay using these payment gateways, that meet certain criteria. If you meet that criteria, you will be sent a 1099-K directly through your payment gateway account.

If you do not meet the 1099 threshold, you may review the payments you have received through the Makyn.me platform for the prior tax year in your Artist’s Dashboard. Generally, reportable earnings for the current tax year would be earnings from December of the year prior through November of the current year.

MORE INFORMATION
PayPal’s Policy: https://www.paypal.com/us/webapps/mpp/irs6050w
Stripe’s Policy: https://support.stripe.com/questions/will-i-receive-a-1099-k-and-what-do-i-do-with-it

Regardless of whether you meet the threshold required to automatically receive a 1099 from Paypal or Stripe, it is YOUR responsibility alone to report any income from Makyn.me or the Artist’s Marketplace to the Internal Revenue Service.

Makyn.me does not provide tax, legal or accounting advice. These materials have been prepared for informational purposes only, and is not intended to provide, nor should this information be relied upon for, tax, legal or accounting advice. Additionally, we highly recommend that you consult with your own tax, legal and accounting advisors.

Yes, you should. If you are selling, then you need to apply for a business license in order to legally retail your products – that includes online retail. And selling handmade goods, such as arts & crafts. Check with your local county, city, state and federal government to get a better understanding of business license requirements.

Email Communications

We send communications to the email address that Members sign up with. You will receive your first email, beginning with when Registration is received.

ANSWER: We send an email to you letting you know that you have a NEW follower!

Also, when a Patron is following a Shop, Makyn.me will send an email notification to alert the Shop Followers about important events relating to the Shop or Artist!

You may opt-out of certain emails such as our Artist Spotlight Newsletter or offers.

However, while you are a Member, you may not opt out of necessary communications from Makyn.me.

These communications are expressly for the purpose of providing Membership Benefits & Services. The issue addressed may be a simple reminder that your Subscripton is expiring, but may be more important such as correspondence about a product/service/shipment. Other things that we may contact you about include (but are not limited to) necessary communications regarding Complaints, Conduct, Membership, Orders, Policies, Purchases, Shop(s), Support Tickets, and/or the Terms of Service or Privacy Policy of Makyn.me.

Cookies & Consent

A cookie is a tiny bit of data generated by a website. This information is saved by your web browser. Its purpose is to remember information about you.

While cookies serve many purposes, they are generally used to store information for a specific site in order to improve functionality & user experience, such as remembering your username & password or items you’ve saved in your Wishlist! For more information about Cookies, please view our Cookie Policy!

Yes, Makyn.me collects information during your visit to our website through the use of Cookies.

We use these cookies for a variety of reasons, most commonly to distinguish you from other users of our websites and to help us compile aggregate statistics about usage of our websites.

We also use cookies to help us provide you with a positive experience when you browse our website, help improve our content, and to personalize your visit.

Your personal data will be also used to process your order, support your experience throughout this website, and for other purposes described in our Privacy Policy.

Yes, you may easily Manage Cookies using the button located at the bottom of every page, just above the footer.

However, please be aware that blocking cookies may impact your user experience while using the Makyn.me platform.

Please refer to our Cookie Policy & our Privacy Policy.

Yes! The Makyn.me App is currently available in the Google Play Store!

However, on Apple devices, we recommend going to Makyn.me in the Safari Web Application.

Suggestions

Our Voice of the Community Page has a variety of ways to communicate with us & forms for virtually everything!

Our Members may leave  us feedback to help improve the user experience for future visitors.

  • Post a Review to let others know how Makyn.me has helped you or your business!
  • Offer Suggestions to make improvements!
  • Take a brief Questionnaire or Surveys to aid us in improving user experience for our Members!
  • Report any kind of platform-related problem!

Yes! As a newly created platform, we realize that there may be categories which need to be added. The best way to do that is to contact us using the Suggestion Form.

Cancel Shop Subscription

We would be sad to see you go, but you may cancel your Subscription at any time by visiting the Membership portion of the Artist’s Dashboard.

At the top, there is a button that will allow you to cancel.

NOTE: If you have a Free Shop and simply wish to upgrade, you may do so HERE

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