Handmade Gold and Silver Birthday Cards | Pack of Two

At [Shop Name], we strive to provide high-quality products and ensure customer satisfaction. If you need to return an item, please carefully read our Return Policy below:

1. Eligibility:

   • To be eligible for a return, the item must be unused, in its original condition, and returned within [number of days] of purchase.
   • Custom orders and commissioned pieces are generally not eligible for returns unless they arrive damaged or defective.

2. Returns Process:

   • To initiate a return, please contact us within [number of days] of receiving your order.
   • Provide us with your order details and a reason for the return.
   • We will provide you with instructions on how and where to ship the item back to us.

3. Return Shipping:

   • The buyer is responsible for the cost of return shipping, unless the item arrived damaged or defective.
   • We recommend using a trackable shipping service to ensure the safe return of the item.
   • Please pack the item securely to avoid damage during transit.

4. Refunds:

   • Once we receive and inspect the returned item, we will notify you of the status of your return.
   • If the return is approved, we will initiate a refund to your original payment method within [number of days].
   • Shipping costs are non-refundable, unless the return is due to our error.

5. Exchanges and Store Credit:

   • In some cases, we may offer exchanges or store credit instead of a refund.
   • This will be determined on a case-by-case basis.

Please note that our Return Policy is subject to change. We encourage you to review this policy before making a purchase. If you have any questions or need further assistance, please contact us.